Refund Policy
Returns
Due to the handmade nature of our products and for hygiene and quality assurance reasons, we do not accept returns or exchanges on used or opened candles.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review your request and work toward a resolution.
To request assistance, please email us with:
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Your order number
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A description of the issue
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Clear photographs of the product and its original packaging
Failure to provide the requested information may delay or prevent the processing of your claim.
Refunds
Refunds may be issued at our sole discretion in circumstances including:
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The wrong item was shipped.
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The product arrived damaged due to shipping.
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The product was defective upon arrival.
If your refund request is approved, the refund will be issued to your original payment method. Please allow 5–10 business days after processing for the refund to appear on your account, depending on your financial institution.
Shipping charges are non-refundable unless the return or refund is the result of our error or a damaged or defective product.
Order cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered production or has been shipped, it cannot be canceled.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
Lost packages
If your package is lost during transit, please contact us so we can work with the shipping carrier to investigate the issue.
Elysianyx Candle Co. is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery. We encourage customers to use secure delivery locations whenever possible.
Heat-related issues
Our candles are made with natural soy wax, which may soften or melt during periods of high temperatures, including the Texas summer.
Minor cosmetic changes resulting from heat, such as frosting or slight surface imperfections, do not affect candle performance and are not considered manufacturing defects.
If your candle arrives severely damaged due to heat during shipping, please contact us within 7 days of delivery with photographs, and we will review your request.
Texas Consumer Rights
Nothing in this Return & Refund Policy limits or waives any rights or remedies that customers may have under applicable federal or Texas law.
Texas Consumer Rights
If you have questions about this policy or need assistance with your order, please don't hesitate to contact us. We will always try our best to work something out and resolve any issues.
Elysianyx Candle Co.
Austin, Texas, United States
Email: elysianyxcandleco@gmail.com
Instagram: @elysianyxco (DM)